Policy

COLOR MATCHING

Since different monitors and screens are set up differently to display color, there is no guarantee that the color on your monitor or screen will match perfectly with reality. This cannot be a reason for a return or replace and no refunds will be given.

RETURNS AND REPLACEMENT POLICY

Returns must be made within 7 days of receiving the board. PRIMO is not responsible for shipping boards from customers for returns ( insure the shipment). If you decide to return the board for any reasons not related to the presence of damage, then you must send information about this request via e-mail with a detailed description of the reason for the return, attaching a photo or, preferably, a video confirming the absence of external and other damage, as well as the presence of the original packaging. After reviewing and approving your application, you will receive a corresponding email. After receiving the board, PRIMO will refund your money minus a restocking fee of 17%.

We strongly recommend that you record the process of unpacking the board on video or photo. In the event of damage, photo or video materials must be immediately sent to PRIMO via e-mail if damage is observed while unpacking, Such information will be processed within 1-2 days, after which you will receive confirmation of replacing the damaged board with an identical board.

For all custom-made "Master" boards, refunds are only possible in the presence of damage recorded by video filming during the full process of unpacking the board, which must be reviewed and approved by PRIMO. For any other reason, custom-made "Master" boards cannot be returnedas they are customised by you for only you.

SHIPPING & DELIVERY

PRIMO strives to ship orders as soon as produced.

Please be prepared to expect delivery delays for reasons beyond our control such as weather and other.

Delivery or delivery times are not guaranteed as the carrier's processes and delays cannot be provided. Clients submit order tracking information during shipment. Shipping cost is not refundable. PRIMO shall not be liable for returned packages due to lack of customer delivery or incorrect addresses provided by the customer. PRIMO does not assume any responsibility for delivery to hotels or undeliverable locations due to delivery times and customs handling byond control of PRIMO. Shipments that do not arrive at a hotel or non-permanent or non residential address are not the responsibility of PRIMO and will be deemed a completed order upon shipment which means the customer must arrange for package forwarding from the location provided.